If you make a booking request through the website, Great Lake Stays Ltd will contact you within one working day to advise confirmation or non-acceptance of the booking request.
Acceptance will be at Great Lake Stays sole discretion. Acceptance of a booking will give you a license to occupy the relevant property on the booked days only, and subject to full compliance with all terms and conditions.
Should Great Lake Stays not accept a booking request, Great Lake Stays will refund any accommodation costs, service fee and add-on costs. The money will leave Great Lake Stays immediately upon cancellation but can take up to 5 working days for your credit card provider / bank to return to your account depending on your chosen credit card / bank provider.
A booking that includes 25 December must start on or before 24 December and end on or after 26 December.
A booking that includes any nights from 1 January through 2 January must be for a minimum of 3 consecutive nights.
A booking is for a minimum period of 2 consecutive nights. 1 night stays may be available upon request.
Bookings must not exceed the maximum number of guests specified on the property listing, regardless of the number of beds available at the property.
Should the booking request not be accepted due to the number of guests in the group exceeding the maximum allowed on the property and / or the time period, any monies collected from the proposed guest will be refunded less the non-refundable service fee inclusive of GST.
The booking is valid for the number of guests and group configuration as indicated on the booking request. Any changes to the booking to be agreed by Great Lake Stays, before the booking start date to ensure the booking remains valid.
If the booking is cancelled or reduced nights requested by you more than 60 days before the start of the stay, we will refund any add-on fees that have been paid but the Service Fee shall be forfeited with no refund due and:
If the booking is cancelled by you 14 or less days before the start of the stay, we will refund any add-on fees paid but all accommodation fees and the Service Fee shall be forfeit and no refund due.
If you cancel the booking after the final payment due date, you remain liable for the balance of funds due for the booked stay period.
If you fail to pay any amount when due, Great Lake Stays may treat that failure as a cancellation by you of the booking.
Premature departure during a booking will not be eligible for any refunds.
The Service Fee is non-refundable under any circumstances once your Booking is confirmed.
Booking changes are by agreement only once your Booking is confirmed.
You, as the person making the booking, must be present and onsite at the property throughout the stay, unless agreed in writing by the Great Lake Stays. If you do not stay at the property during the booking but your guests do, you will still be legally responsible for all your obligations under these Terms and Conditions and your guests’ compliance with them.
For all guests, the option exists to pay a 30% up-front payment and the non-refundable service fee in our deferred payment option, with balance of the booking cost paid by credit card 30 days prior to the stay. The card used at the time of the booking request will be charged for further payments.
Rates for a Property are valid and applicable at the time of booking, regardless of whether they are subsequently changed. Additional rates may appear under the special conditions of a specific property, which will apply in addition to the nightly rental rate. Rate Specials are only valid at the time of booking and must be applied at time booking is made. Weekday specials refer to Sunday nights through Thursday nights.
For bookings over New Year’s Eve or during festivals, concerts and similar events, a bond up to $750 may be charged. This will be refunded after checkout subject to the holiday home being returned in an acceptable manner and the property being respected and used in accordance with our terms and conditions.
Great Lake Stays will email, no later than 2 days before the start of your stay,
Check in time: 3.00pm Check out time: 10.00am. This applies all year round.
Final confirmation of early check-ins and late checkouts will not be available until the day of the arrival or checkout depending on other bookings for the property.
Departures after 5.00pm will be charged a full night’s rental.
The property must be left clean and tidy and in the same condition in which it was found. Otherwise, you will be charged for additional cleaning at the following rates (+GST):
All bookings are required to use the supplied linen by Great Lake Stays .The linen package consists of bottom sheet, top sheet, pillowcase(s), bath towel(s), tea towel(s), bath mat(s), hand towel(s) and face cloth(s). If linen is ordered, the beds will be made up for your arrival and the linen will be removed from the beds after your departure. Do not sleep on the beds without sheets to avoid extra laundry charges. Beds will be prepared and you must sleep in between the sheets to avoid additional laundry charges
A linen service can be organised at a rate of $35 + GST per hour for a team member to change the beds and all linen. Hire linen cannot be washed onsite, resulting in newly laundered linen being available.
Should you use any of the owner’s personal linen the laundering costs also apply.
Additional charges (+GST) will be payable as follows:
In addition to anything else stated in these Terms and without limiting Great Lake Stay’s rights, a breach of the following rules could result in possible eviction from the property and/or up to $1,000 being charged per occurrence:
Should you have any issues during your stay, you should notify Great Lake Stays immediately on 021356549.
If the property becomes unavailable for any reason after the booking request is confirmed or the booking is frustrated, Great Lake Stays may move you into another property that can accommodate your booking. If this is not possible, Great Lake Stays will cancel the booking and:
The Consumer Guarantees Act 1993 does not apply if the property is used for business purposes.
Any use of amenities, such as kayaks, canoes, surf boards, bikes, spa pools, is entirely at your own risk and neither Great Lake Stays nor the property owner will be liable for any injury, loss or damage you or any other person may suffer.
You will advise Great Lake Stays before your departure of any loss or damage that has occurred at the property during your stay.
You will be responsible for the full costs, both direct and consequential, including time of Great Lake Stays and/or the owner and its representatives, of repairing or replacing any and all damage to the property and/or its contents, any lost income or other costs incurred by Great Lake Stays and /or the owner and its representatives.
Great Lake Stays , its agents, contractors or the property owner will be liable for any event beyond their reasonable control, or for any loss or damage you or any other person suffers during your stay, or for any damage to the property.
All prices displayed on this website are in New Zealand Dollars and may be changed at any time without notice. Great Lake Stays is a NZ owned company. Booking and payment for the accommodation must be made by a valid credit or debit card on www.gls.co.nz using Visa or Mastercard. For your security, Great Lake Stays does not hold your credit card details on file and therefore they must be entered at the time of each booking through www.gls.co.nz
Great Lake Stays acts as Agent for the accommodation owner. These Terms are for the benefit of, and are intended to be enforceable by, the Property owner under the Contracts (Privity) Act 1982.
Last updated: 05 September 2022 . For Bookings made prior to 05 September 2022 , please contact email@example.com for a copy of your terms and conditions.